Refund & Returns Policy

Last updated: August 2026

We want you to be completely happy with your purchase. If something isn’t right, here’s exactly how returns and refunds work at Shed Cove.

1. Our 30-Day Return Window

You may return most items within 30 days of delivery for a full refund, as long as the item is unused, in its original condition, and in its original packaging.

2. How to Start a Return

1. Email Support@shedcove.com with your order number and the reason for return
2. Our team will confirm eligibility and send you return instructions (and a prepaid label, if applicable)
3. Pack the item securely in its original packaging
4. Ship it back using the provided instructions

3. Large Item & Freight Returns

Returning a storage shed or other large freight item works a little differently than a small parcel — our team will arrange freight pickup and walk you through repackaging requirements. Restocking fees may apply to large freight returns; we’ll always disclose this upfront before you proceed.

4. Refund Timeline

Once we receive and inspect your returned item, we’ll process your refund to the original payment method within 5–7 business days. Your bank or card issuer may take a few additional days to post the refund.

5. Non-Returnable Items

• Custom, made-to-order, or personalized items
• Items damaged due to misuse or improper assembly
• Products missing original packaging or accessories
• Clearance or final-sale items (clearly marked as such)

6. Damaged or Defective Items

If your item arrives damaged or defective, this isn’t a “standard return” — contact us within 48 hours of delivery with photos of the damage and your order number. We’ll arrange a free replacement or full refund, including return shipping if needed.

7. Wrong Item Received

If we shipped you the wrong product, let us know right away — we’ll cover return shipping and get the correct item to you as fast as possible.

8. Order Cancellations

Need to cancel an order? Contact us as soon as possible. If your order hasn’t shipped yet, we can usually cancel and refund it in full. Once an item has shipped, standard return terms apply.

9. Exchanges

We currently process exchanges as a return + new order, so you get your replacement item as quickly as possible rather than waiting on the return to be received first (in most cases).

10. Contact Us

Shed Cove
415 Woodhouse Wy, Everman, TX 76140, USA
Phone: 609-690-5482
Email: Support@shedcove.com