Last updated October 13, 2024

At ShedCove, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help with a straightforward return and refund process. This policy outlines how to return items, what conditions must be met, and how refunds are processed.

Easy Returns & Effortless Refunds

1. 30-Day Return Policy

We recognize that sometimes a product might not be just right for you. That’s why we offer a 30-day return window. If you’re not fully satisfied with your purchase, you can return it within 30 days from the date of your order. Please note that refunds will be issued less any shipping charges.

2. Return Timeframe

You have 30 days from the date of receiving your item to request a return. If 30 days have passed since your purchase, we cannot offer a refund or exchange. Please ensure that your return request is made within this window.

3. Eligibility for Returns

To qualify for a return, the following conditions must be met:

  • Original Condition: The item must be unused, unassembled (if applicable), and in the same condition that you received it.
  • Original Packaging: The item must be in its original packaging with all components, including manuals, accessories, and labels.

4. Items Not Eligible for Return

Certain types of products are non-returnable, including:

  • Clearance or sale items
  • Gift cards
  • Customized or personalized items

Please check the product description carefully before making your purchase to confirm if an item is eligible for return.

5. Damaged or Defective Items

If you receive a damaged or defective item, we apologize for the inconvenience. To resolve the issue, please follow these steps:

  • Contact Us: Email us at support@shedcove.com within 48 hours of receiving your product.
  • Provide Evidence: Include your order number and clear photos of the damage or defect.

Once we verify the issue, we will either send you a replacement or issue a full refund, depending on your preference and stock availability. ShedCove will cover the return shipping costs for defective or damaged items.

6. How to Initiate a Return

To initiate a return, follow these steps:

  • Contact Us: Email us at support@shedcove.com or call us at +1 (786) 883 0864 with your order number, the item(s) you wish to return, and the reason for your return.
  • Receive Instructions: Once your return request is approved, we will provide instructions on how to return the item.
  • Return Shipping: For defective, damaged, or incorrect items, we will provide a prepaid shipping label. For all other returns, the customer is responsible for the return shipping costs.

7. Restocking Fee

We do not charge any restocking fees. As long as the item is returned in its original condition and packaging, you will receive a full refund.

8. Return Label

  • For defective or incorrect items, we will provide a prepaid return shipping label. You can drop the package off at a carrier location (e.g., USPS, UPS, FedEx) using this label.
  • For returns due to a change of mind or similar reasons, the customer is responsible for arranging and paying for return shipping.

9. Return Shipping Cost

  • Defective or Incorrect Items: ShedCove will cover the return shipping costs if the item is defective, damaged, or the wrong product was sent.
  • Change of Mind: For returns due to a change of mind or similar reasons, the customer is responsible for the return shipping costs.

10. Return Methods

You can choose one of the following return methods:

  • Prepaid Return Label: For defective or incorrect items, we will provide a prepaid return shipping label. Drop the package off at a nearby shipping carrier location.
  • Customer-Arranged Shipping: For returns where you cover shipping, you can ship the package back to us using any carrier of your choice. We recommend choosing a trackable shipping method for peace of mind.

11. Refund Process

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 10 business days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.

  • Approved Refunds: If your return is approved, a refund will be processed to your original payment method.
  • Rejected Returns: If your return is rejected because it doesn’t meet the return conditions (e.g., used items, missing components), you will be notified, and the item will be shipped back to you at your expense.

12. Late or Missing Refunds

If you haven’t received your refund within the stated timeframe, please:

  • Check your bank account or credit card statement.
  • Contact your bank or credit card provider, as it may take additional time for the refund to officially post.

If you’ve completed these steps and still haven’t received your refund, please contact us at support@shedcove.com.

13. Exchanges

At this time, we do not offer direct exchanges. If you would like to exchange an item, please return the item for a refund and place a new order for the desired product.

14. Non-Refundable Costs

  • Shipping Costs: Initial shipping costs (if applicable) are non-refundable, except in cases of defective or incorrect products.
  • Return Shipping for Change of Mind: Return shipping costs for “change of mind” returns are non-refundable.

15. International Returns

We currently only ship to the contiguous United States, so we do not handle international returns.

16. Order Cancellation

If you decide to cancel an order before it has been shipped, we can cancel it, but please be aware that a 5% processing fee will be deducted from your refund.

17. Chargebacks

Our team is here to assist you and resolve any issues you may have. We strive to maintain fair and industry-leading policies and are committed to working with you to find the best resolution. That said, customers who file fraudulent chargebacks will be held legally responsible for theft. If you have not received a product or are experiencing issues with a product you received, please contact us so we can work together to resolve the issue. Please refrain from filing chargebacks for issues that we can address together.

18. Questions

If you have any questions concerning our return policy, please contact us at:

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